Free shipping on orders over €100 within the Netherlands, Belgium, and Germany.
FAQ
Can't find your question here? Contact us , we're happy to help.
Order & Shipping
Within the Netherlands and Belgium, you will have free shipment for orders over €100,- For orders below this amount, shipping costs are €5.55. Click here to view free shipping conditions and shipping costs per country.
For the Netherlands and Belgium, the average delivery time is one business day. Orders placed before 2:00 PM are often shipped the same day. We do not ship on Wednesdays or weekends. For delivery times per country please click here.
Yes, you can! On Fridays between 10:00 AM and 2:00 PM at our office in The Netherlands (Prins Hendrikstraat 97, Breda). Select "pick-up" as your shipping method at checkout (you won't pay any shipping costs). If Friday isn't convenient for you, please contact us to schedule a different pickup time.
Packages within the Netherlands and rest of Europe are shipped with DPD, outside the EU we ship with DHL. Would you prefer a different shipping company? Contact us.
Often, yes. If you quickly call or whatsApp us after ordering, we can often still make changes. During offers and sample sales, we cannot make changes after the order has been placed.
Please contact us to check whether your order has been completed correctly.
As soon as the package is hand over to the shipping company, you will receive an email with a track & trace link with which you can track your order.
In this case the package is often at your neighbors, a pickup point, or hasn't been delivered yet. Contact us to help you locate the package.
Select your desired products, select the correct size and color, fill in the fields at the checkout page and complete your payment. You'll receive two email confirmations: an order confirmation to let you know your order is completed and a shipping confirmation once your order has been shipped, allowing you to track your package.
Returns
If you're not satisfied with (part of) your order, you can return it within 14 days of receiving it. Items must be unworn/unwashed and have all original tags attached. See all return information here .
Complete the returns form you received with your order. You can also find the form by clicking here . Complete this form and return it to Nixnut along with the items you wish to return. You can use the Nixnut box or any other shipping box. Once we receive the returned package, we will check if the products are unworn and unwashed and that they have all their original hangtags. If so, we will refund your money within 3 business days.
Yes, you can drop off a return at our head office in Breda (The Netherlands). Please use the parcel dropbox at the beginning of the driveway. You can drop off your return package there. Address: Prins Hendrikstraat 97, Breda. If the parcel dropbox is full, you can always walking into our office. The office is closed on Wednesdays and weekends.
You are responsible for the shipping costs of returning the product. We reserve the right to refuse returned packages and envelopes for which the shipping costs have not been fully paid.
Once we have received your return in good condition, we will refund the purchase amount to the bank account number used to place the order within 3 business days.
Iitems purchased during the end-of-season sale can be returned. Items purchased during an (online) Sample Sale cannot be returned. See here all information about returns.
We'll resolve this quickly for you. Please contact us by phone/WhatsApp +31682145286 or email service@nixnut.nl.
You can always contact us, but the sender of the package receives the tracking information. Therefore, Nixnut has no information about the returned package. Nixnut is not responsible for returns lost during this shipping process.
For a different size, color, or completely different item, please place a new order in our webshop. You can return any item you no longer want. See all return information here .
Size & Product
Nixnut generally runs true to size or a bit smaller compared to other kids brands. However, the fit varies per item. If an item runs noticeably large or small, it will be noted in the description of the item.
Contact
Our head office is in Breda. Address: Prins Hendrikstraat 97, 4835PL, Breda.
Absolutely! We have the entire collection on display at our office in The Netherlands and we're happy to help you putting together a beautiful outfit for your little one(s). Contact us by phone/WhatsApp +31682145286 or email service@nixnut.nl , and we'll schedule a date together.
Our office is open by appointment. View our contact details here . We are closed on Wednesdays and weekends. Picking up an order? This is always possible without an appointment on Fridays from 10:00 AM to 2:00 PM.